Comprehensive Carrier Ratings & Reviews
Insurance Company Reviews 2025
Compare insurance company reviews, AM Best ratings, and customer satisfaction scores. See Farmers insurance reviews, State Farm ratings, and more.
USAA
AM Best Rating
A++
J.D. Power
891
Satisfaction
92%
Claims
90%
Complaints
0.42
Below avg
USAA consistently ranks highest in satisfaction but is only available to military members and families.
Pros
- • Exceptional service
- • Low rates
- • High satisfaction
Cons
- • Military only
- • Limited eligibility
- • No local agents
✓ Best For:
Military families
✗ Worst For:
Non-military (not eligible)
State Farm
AM Best Rating
A++
J.D. Power
849
Satisfaction
82%
Claims
80%
Complaints
0.89
Below avg
State Farm maintains the highest AM Best rating (A++) showing superior financial strength. Customer reviews praise local agents but note higher premiums.
Pros
- • Largest insurer
- • Local agents
- • Strong financial stability
Cons
- • Limited online features
- • Higher premiums
- • Captive agents only
✓ Best For:
Those wanting local agent support
✗ Worst For:
Digital-first customers
GEICO
AM Best Rating
A++
J.D. Power
841
Satisfaction
80%
Claims
78%
Complaints
0.95
Below avg
GEICO offers some of the lowest rates but lacks local agent support. Best for self-service customers.
Pros
- • Low rates
- • Easy online experience
- • Government employees discount
Cons
- • No local agents
- • Digital-only service
- • Limited coverage options
✓ Best For:
Price-focused shoppers
✗ Worst For:
Those wanting agent relationships
Progressive
AM Best Rating
A+
J.D. Power
837
Satisfaction
79%
Claims
77%
Complaints
1.02
Above avg
Progressive offers innovative tools and competitive initial rates, but reviews note significant renewal increases.
Pros
- • Name Your Price tool
- • Snapshot discount
- • Online features
Cons
- • Rates increase at renewal
- • Customer service varies
- • Claims delays reported
✓ Best For:
Tech-savvy customers
✗ Worst For:
Those preferring personal service
Farmers Insurance
AM Best Rating
A
J.D. Power
832
Satisfaction
78%
Claims
75%
Complaints
1.42
Above avg
Farmers insurance reviews show solid coverage options but mixed customer experiences. While farmers insurance review scores average 4.0/5, complaints often cite pricing and claims handling.
Pros
- • Wide coverage options
- • Good discounts
- • Mobile app
Cons
- • Higher rates
- • Mixed claims reviews
- • Limited in some states
✓ Best For:
Bundling multiple policies
✗ Worst For:
Budget-conscious consumers
Nationwide
AM Best Rating
A+
J.D. Power
835
Satisfaction
78%
Claims
76%
Complaints
1.08
Above avg
Nationwide provides solid mutual company benefits with average pricing and satisfaction scores.
Pros
- • On Your Side reviews
- • Vanishing deductible
- • SmartRide discount
Cons
- • Limited availability
- • Average rates
- • Fewer discounts
✓ Best For:
Long-term customers
✗ Worst For:
Discount seekers
Allstate
AM Best Rating
A+
J.D. Power
829
Satisfaction
76%
Claims
74%
Complaints
1.23
Above avg
Allstate provides comprehensive coverage and rewards programs but at premium prices.
Pros
- • Drivewise program
- • Claim satisfaction guarantee
- • Wide agent network
Cons
- • Higher premiums
- • Mixed claims reviews
- • Rate increases common
✓ Best For:
Safe drivers wanting rewards
✗ Worst For:
Budget shoppers
Liberty Mutual
AM Best Rating
A
J.D. Power
825
Satisfaction
75%
Claims
73%
Complaints
1.31
Above avg
Liberty Mutual offers highly customizable policies but receives mixed reviews on pricing and service.
Pros
- • Customizable coverage
- • New car replacement
- • Global presence
Cons
- • Complex pricing
- • Higher complaints
- • Coverage gaps reported
✓ Best For:
Customized coverage needs
✗ Worst For:
Simple, standard coverage
Understanding Insurance Ratings
AM Best Ratings
AM Best ratings measure financial strength and ability to pay claims. State Farm AM Best rating of A++ indicates superior financial stability.
- A++, A+Superior
- A, A-Excellent
- B++, B+Good
J.D. Power Scores
J.D. Power measures customer satisfaction on a 1,000-point scale. Scores above 850 indicate excellent customer satisfaction.
- 880+Exceptional
- 850-879Excellent
- 820-849Average
Complaint Index
NAIC complaint index shows complaints relative to market share. Below 1.0 means fewer complaints than average.
- < 0.5Excellent
- 0.5 - 1.0Good
- > 1.0Above Average
Why Insurance Reviews Matter
The Midland Advantage
While farmers insurance reviews and other carrier ratings are important, working with an independent agent like Midland gives you access to multiple top-rated carriers. We can match you with the insurer that best fits your needs, not just one company's products.
What We Offer:
- Access to 15+ A-rated carriers
- Unbiased recommendations
- Local Bergen County expertise
- Claims advocacy support
Common Review Complaints We Solve:
- High premiums - we shop for better rates
- Poor service - personal agent support
- Claims issues - we advocate for you
- Limited options - multiple carrier choices
Insurance Reviews FAQ
Are Farmers insurance reviews accurate?
Farmers insurance reviews vary by region and agent. While farmers insurance review scores average 4.0/5 nationally, individual experiences differ. As an independent agent, we can show you alternatives if Farmers doesn't meet your needs.
What is State Farm AM Best rating?
State Farm AM Best rating is A++ (Superior), the highest possible rating for financial strength. This means State Farm has superior ability to meet insurance obligations. We work with multiple A++ rated carriers to give you options.
Which insurance company has the best reviews?
USAA consistently has the highest reviews but is only available to military families. Among widely available carriers, State Farm and Progressive receive strong reviews. We'll help you find the best-reviewed carrier that fits your specific needs.
Skip the Reviews - Get Expert Guidance
Instead of spending hours reading insurance reviews, let us match you with the best-rated carrier for your specific needs. We know which companies excel in Bergen County.